Elevate Guest Experience & Revenue with QR-Based Service
Enable guests to effortlessly order services, dining, and spa treatments directly from their mobile devices—no app download required. An intelligent management system designed to optimize staff efficiency and maximize revenue.
Advanced Admin Dashboard + Guest App
All in one place
Experience Hospitality Excellence
Witness how our platform transforms guest interactions and streamlines hotel operations.
Seamless Guest Journey
Empower your guests with instant access to services, requests, and feedback - all from their own device.
Operational Command Center
Gain full visibility and control over your hotel's pulse. Real-time analytics, efficient request management, and proactive service.
How It Works
A simple process with quick implementation that upgrades your hotel in minutes.
1. Guest Scans
A simple scan of the QR code in the room opens the service menu. No app download or registration required.
2. Staff Receives
The request appears instantly on the tablet or mobile of the relevant staff member (Reception, Housekeeping, Kitchen).
3. Manager Analyzes
Get business insights in real-time: response times, satisfaction, and upsell opportunities.
Why Hotel Owners Choose HotelX?
We understand the challenges of running a modern hotel. Our system is built specifically to help you streamline processes, save costs, and improve guest experience - all in one simple platform.
Increase Revenue
Guests order up to 30% more services when the process is digital and simple.
Save Staff Time
Automation of routine requests frees up staff to focus on personal service.
Improve Satisfaction
Faster response times and full transparency for guests increase ratings.
Control & Monitor
Detailed reports on staff performance and response times in real-time.
Monthly Service Revenue
$42,500
Top Services (This Week)
All Tools for Modern Hotel Management
One system that fully answers the needs of your hotel, staff, and guests.
Guest App - No Download
Guests scan and order instantly. A modern, fast interface that works on any smartphone without installation.
Staff Command Center
All requests in one place. Real-time task management, staff notifications, and execution tracking.
Auto-Translate (15+ Langs)
Guests order in French, staff receives in English. Breaking the language barrier automatically.
Smart QR Management
Generate unique codes for each room or area. Update menus and services in real-time without reprinting.
Advanced Analytics
Understand guest behavior, peak times, staff performance, and most profitable services.
Staff Role Management
Define roles (Front Desk, Housekeeping, Kitchen) and custom access for each staff member.
Smart Monitoring & Guest Satisfaction
Never miss an issue. Our intelligent system automatically tracks service times, detects delays, and empowers guests to provide feedback - keeping you in control.
Estimated Time Tracking
Each service has a predefined estimated delivery time. The system tracks actual delivery times and alerts you when orders exceed expectations.
Automatic Complaint Detection
If an order takes longer than 120% of the estimated time, guests automatically see a 'Report Issue' button. This proactive approach helps you catch problems before they escalate.
Guest Reviews & Ratings
After each completed order, guests can rate the service (1-5 stars) and leave comments. Track satisfaction by category: Quality, Speed, Staff, Value, and Overall.
Complaint Tracking Dashboard
All guest complaints are centralized in your dashboard. Assign to staff, track resolution status, and prioritize urgent issues. Never lose track of guest concerns.
Proactive Problem Solving
By detecting delays automatically and making it easy for guests to report issues, you can address problems immediately - often before guests even think to complain.
Continuous Improvement
Review ratings and feedback to identify trends. See which services need improvement, which staff excel, and where to invest for better guest satisfaction.
How Smart Monitoring Works
Order Placed
Guest orders a service with estimated delivery time (e.g., 20 minutes)
Delay Detected
If order exceeds 120% of estimated time, guest sees 'Report Issue' button automatically
You're Notified
Complaint appears in your dashboard immediately, allowing you to resolve issues proactively
Simple Pricing Per Room
Transparent pricing that scales with your hotel size. No hidden fees.
Self Service
Perfect for hotels that want full control and setup themselves.
- Unlimited QR Scans
- Staff Dashboard
- Guest Web App
- Basic Analytics
- Multi-language Support
- Full Content Setup by Us
- Email Support
Growth
Best for growing hotels needing automation and language support.
- Unlimited QR Scans
- Staff Dashboard
- Guest Web App
- Advanced Analytics
- Multi-language Support
- Full Content Setup by Us
- Standard Support
Managed VIP
We do everything for you. Full menu entry, translations, and setup.
- Unlimited QR Scans
- Staff Dashboard
- Guest Web App
- Advanced Analytics
- Multi-language Support
- Full Content Setup by Us
- 24/7 Priority VIP Support
Need a custom solution for a hotel chain? Contact Enterprise Sales
What Our Customers Say
Join hundreds of hotels already upgrading their service with HotelX
"Since implementing HotelX, our response times have dropped by 40% and guests are much happier. It transformed how we work."
"The system is incredibly simple. The staff learned to use it in minutes, and guests love not having to download an app."
"The reports gave us insights we never had before. We know exactly which services are most profitable and when we're busiest."