Privacy Policy
Last updated: November 27, 2025
Introduction
HotelX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel management platform and services.
Information We Collect
Hotel Information
When you register as a hotel, we collect:
- Hotel name, address, and contact information
- Number of rooms and hotel configuration
- Payment and billing information
- Account credentials and preferences
Guest Information
When guests use our platform, we may collect:
- Name, phone number, and email address (optional)
- Room number and service requests
- Order history and preferences
- Feedback and reviews
Technical Information
We automatically collect certain technical information:
- Device information and browser type
- IP address and location data
- Usage patterns and interaction data
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our services
- To process service requests and manage hotel operations
- To communicate with you about your account and our services
- To improve and optimize our platform
- To analyze usage patterns and generate reports
- To ensure security and prevent fraud
- To comply with legal obligations
Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With your hotel: Guest information is shared with the hotel where you are staying to facilitate service delivery
- Service providers: We may share data with trusted third-party service providers who assist in operating our platform
- Legal requirements: We may disclose information if required by law or to protect our rights
- Business transfers: In the event of a merger or acquisition, your information may be transferred
Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete information
- Request deletion of your personal data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Guest data is typically retained for the duration of their stay plus a reasonable period for operational purposes.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: